IT Support

Support for the use of IPU net services

The IT Support pages provide information and instructions on setting up and using primary IT services, such as setting up the IPU email mailbox or setting up wireless access on campus. The information offered is constantly updated and expanded.

If you have any questions, do not hesitate to get in touch.

WiFi on Campus

The wifi network eduroam enables IPU members and members of cooperating research institutions to securely connect to the Internet connection on campus. Additionally, you can use wifi access at thousands of universities and research institutions worldwide free of charge. In Germany alone, there are over 1,500 eduroam hotspots. In Berlin, for example, you can use the wifi in the libraries of state universities.

We use easyroam to connect to eduroam. Set-up How-Tos are available on the internal IT Support pages: (Log-in with your IPU email address and your IPU password)

Access to electronic library resources without VPN

A VPN connection is no longer required to access the library's electronic resources (databases, journals and eBooks) from off-campus. When accessing the resources via the links on the IPU library pages, you will in future be asked to authenticate yourself with your IPU credentials. You can find further instructions here:

Access to electronic library resources without VPN (PDF)


Office 365 Pro Plus - Microsoft Office
During your studies or your membership at the IPU Berlin, you can use Microsoft Office 365 and the Microsoft Apps free of charge. You are entitled to install the Office package on up to 5 computers (Windows or Mac OS X) as well as on up to 5 mobile devices (smartphones, tablets). Simply log on to with your IPU e-mail address and IPU password and download the software.

SPSS Statistics - Statistical Analyses
Members of the IPU Berlin can use SPSS free of charge within the scope of the license agreement.

EndNote - Reference Management Software
Under the Campus License Agreement, the current version of the EndNote literature management software is available for download by all IPU members.

Click here for the download area (registration with IPU access data required)


Setting up the IPU e-mail address
We are in the process of migrating to a new e-mail system. Please find the most up-to-date info on the IT Support portal of our IPU SharePoint 

Copy Print Scan

For copying, printing and scanning several multifunction devices and a printer are available in Haus2 and Haus3b. You can send print jobs from the computers in Haus2, 3rd floor, in the library and from the terminal in Haus3b, ground floor. Alternatively, your can upload PDF files from your own device via "mobilePrint". However, please be sure to follow the important instructions on mobilePrint.

To retrieve documents scanned on the copier, please log on to

FAQ – IT-Support at IPU

Questions and Answers for IT use at IPU

Frequently Asked Questions for IT Use

You can change your password in CampusNet.

CampusNet: In the "My CampusNet" menu select "My User Account" an click on "Change Password"

No, automatic forwarding of IPU e-mails to accounts external to IPU is not possible.

No, access to the e-mail program is only possible with IMAP4.