IT Support

Support for the use of IPU net services

The IT Support pages provide information and instructions on setting up and using primary IT services, such as setting up the IPU email mailbox, setting up wireless access on campus, or configuring the VPN connection to access digital library resources from outside the IPU. The information offered is constantly updated and expanded.

If you have any questions, do not hesitate to get in touch.

Software

Office 365 Pro Plus - Microsoft Office
During your studies or your membership at the IPU Berlin, you can use the Microsoft Office 365 ProPlus free of charge. You are entitled to install the Office package on up to 5 computers (Windows or Mac OS X) as well as on up to 5 mobile devices (smartphones, tablets).

SPSS Statistics - Statistical Analyses
Members of the IPU Berlin can use SPSS free of charge within the scope of the license agreement.

EndNote - Reference Management Software
Under the Campus License Agreement, the current version of the EndNote literature management software is available for download by all IPU members.

Click here for the download area (registration with IPU access data required)

E-mail

Setting up the IPU e-mail address
The e-mail system of IPU Berlin offers access to e-mails via e-mail program or web browser via Outlook Web App.

Access to your e-mails via web browser
Convenient access to your e-mails via web browser is possible via the address webmail.ipu-berlin.de or directly via the Webmail link (in the MyCampus menu in the top right-hand corner of the IPU homepage).

Setup on smartphones, tablets and in e-mail programs
You can set up your IPU mailbox with any standard e-mail software. To do this, you will need the following information.

Create a new account of the type "Other" - "IMAP" and enter your username, password and the server name mail.ipu-berlin.de both for the incoming mail server as well as for the outgoing mail server. Note that these entries are not optional.

Incoming mail server

Type: IMAP
Server name: mail.ipu-berlin.de
Port: 993
Connection security: SSL/TLS

Outgoing mail server

Type: SMTP
Server: mail.ipu-berlin.com
Port: 587
Connection security: TLS

The outgoing mail server requires authentication with a user name and password (SMTP-Auth)

VPN

Access IPU’s resources from anywhere

VPN stands for Virtual Private Network, and is a technology, which allows your computer to connect to the IPU network securely and password-protected from any internet connection. This is relevant if you want to access the literature databases like PEP Web, for example.

Only connect to the VPN if you really need to and make sure you disconnect as soon as you no longer need the VPN connection. While you are connected, all your traffic is routed through IPU’s network, which will make it slower for you and for everybody else using the VPN. Do not stream video while connected to the VPN.

You can establish an SSTP, L2TP/IPsec or IKEv2 connection with EAP encryption to vpn.ipu-berlin.de. On Windows we recommend the use of SSTP, on macOS L2TP/IPsec.

Instructions for Setting Up IPU VPN Access

Windows 10 (PDF)
Mac OS 10.12 and newer (PDF)

WiFi on Campus

The wifi network eduroam enables IPU members and members of cooperating research institutions to securely connect to the Internet connection on campus. Additionally, you can use wifi access at thousands of universities and research institutions worldwide free of charge. In Germany alone, there are over 1,500 eduroam hotspots. In Berlin, for example, you can use the wifi in the libraries of state universities.
 

Please note: Your eduroam user name is your IPU e-mail address. Don't forget @ipu-berlin.de

Use the convenient eduroam Configuration Assistant Tool for setup: https://cat.eduroam.de/


Quick reference for how to use CAT on Android devices


Some systems require the root certificate "T-Telesec Global Root Class 2" for manual installation, which you can download here: T-Telesec Global Root Class 2

Copy Print Scan

For copying, printing and scanning several multifunction devices and a printer are available in Haus2 and Haus3b. You can send print jobs from the computers in Haus2, 3rd floor, in the library and from the terminal in Haus3b, ground floor. Alternatively, your can upload PDF files from your own device via "mobilePrint". However, please be sure to follow the important instructions on mobilePrint.

To retrieve documents scanned on the copier, please log on to https://print.ipu-berlin.de.

FAQ – IT-Support at IPU

Questions and Answers for IT use at IPU

Frequently Asked Questions for IT Use

You can change your password in CampusNet or via our Webmail service.


CampusNet: In the "My CampusNet" menu select "My User Account" an click on "Change Password"
 

Webmail: Log in at http://webmail.ipu-berlin.de, click the settings gear on the top right and select "Options". Navigate to "General" - "My Account" an click on "Change your password".

No, automatic forwarding of IPU e-mails to accounts external to IPU is not possible.

No, access to the e-mail program is only possible with IMAP4.

Frequently Asked Questions for eduroam

Eduroam is an acronym for education roaming and identifies an international network of educational and research institutions that allow their members to use each other’s internet services.

How is eduroam advantageous for me?

Through IPU‘s participation in eduroam, you have the possibility to use your IPU username and password to access Wifi connections at thousands of universities and research facilities worldwide free of charge. In Germany alone, there are over 1,500 eduroam hotspots. In Berlin, for example, you can use the Wifi in public university libraries with your IPU login.

You only need to set up your laptop/tablet/smartphone for eduroam once. Then, your device will automatically connect whenever it is near an eduroam hotspot.

Setup for eduroam is described at Anleitungsseiten für WLAN.

Due to the instituted authentication method (PEAP-MSCHAPv2), it is guaranteed at all times that the communication of your login details is encrypted between your device and the IPU Berlin server. If you want to connect to eduroam at another institution, an encrypted tunnel is built from your device to IPU Berlin. The IPU server verifies your login details and shares them with the partner institution, that you are allowed to use the eduroam network services from there. The partner institution does not have access to your login details at any point. The verification always takes place on the IPU Berlin server.

Your username for logging into an eduroam hotspot is your username plus @ipu-berlin.de (generally also your e-mail address). Because it is possible that there is a lisa.mueller at IPU Berlin and also at LMU München, eduroam needs to know whether the verification should take place at IPU or at LMU. The username lisa.mueller@ipu-berlin.de makes sure that IPU is asked whether Lisa Müller’s password is correct and if she can use eduroam.